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Frequently Asked Questions
Representative Questions Customer Questions
- What happens when I fill in the application form?
- Are my personal details and my email address safe?
- Am I obligated to buy products each month?
- How much discount do I get when ordering?
- What is AutoShip?
- Do I have to sign on for AutoShip?
- I don't want to give out my email address because of spamming?
- Where are the products made?
- Why are your products any better than another company selling organic and natural products?
- Are the products delivered from Australia?
- How long does delivery take?
- Am I responsible for VAT or my country's taxes when buying products?
- Do I have to pay the Australian GST of 10% (Goods and Services Tax)
- Can I order through my website even though my country isn't listed on the homepage?
- How do I get help if I need it?
- Do your products help people with skin conditions like eczema?
- Why should I change to your products - the products I use now are sold to me as being safe and contain natural ingredients?
- I have been getting headaches from using a chemical based hair gel - do you have a natural product free of chemicals that will do the same job without causing headaches?
- Why do you say your products are Certified Organic? - I thought organic products were all the same.
- Can Domestic/Australian orders be sent to PO Boxes
- Can International Orders be sent to PO Boxes
- What is Authority to Leave
- What happens if I am not home when the courier tries to deliver my package and I have not requested Authority to Leave
- How are the tracking numbers entered into the system
- What Courier Companies do ONE Group use and when
What happens when I fill in the application form? When the form is submitted you will be automatically taken to a confirmation page where you can check that the details you submitted are correct.
This confirmation page will also have all the exact instructions you need to buy the products online at up to 20% - so make sure you print the page out for future reference. At the same time you will have an automatic email sent to you which allows you to save the instructions in your email inbox.
You can either buy products direct from the company as a "Direct Preferred Customer" as a 'Health Professional" if you qualify or as a 'Representative"
Are my personal details and my email address safe? Absolutely! We have a very strict privacy policy and actively work to stop spammers and any abuse of the Internet we encounter. Your details are completely safe with us! Privacy Policy
Am I obligated to buy products each month? NO! It is entirely up to you whether you order products each month or every second or third month. If you want to order each month as a customer, then you can obtain a 20% discount by subscribing to the AutoShip option.
How much discount do I get when ordering?
Preferred Customers
First order any value No Discount
Subsequent orders any value Retail less 10%
Loyalty Program – cumulative to 150 points Retail less 20%
(then back to 10% until 150 points is reached again.)
FREE shipping to all countries for orders over $100. More details
What is AutoShip? Most people find it very convenient to automatically have their consumable products sent direct to them by the company each month. Once you are confident about the quality and the naturalness of our products we invite you to place an automatic order which will entitle you to another 10% discount. The minimum order on Autoship to qualify for the extra discount is just 50PV per month.
PV is loosely based on the US Dollar and is a way for the company to use a standard measurement across all currencies.
I don't want to give out my email address because of spamming? Your email address is completely safe with us and will never be sold or passed onto anyone outside of our organisation. More Details If you are still unsure about using your email address please call us on the telephone instead.
Where are the products made? Australia. All the products are made with Certified Organic ingredients from crops grown on certified organic farms within Australia and some specially selected USDA Certified Organic suppliers from overseas.
Why are your products any better than another company selling organic and natural products? The words Certified Organic backed up by the logos say it all. Our products are certified safe and completely free of all chemicals from the growing of the crops on Certified Organic farms to the production and the manufacturing facilities and the packaging used which have to meet the highest possible Organic Certification. We have the only skin care and cosmetic product range in the world legally allowed to use the USDA Organic logo on skin care products products and in our advertising. If other products aren't using this prestigious logo then they probably contain synthetic chemicals still - despite the claims! By the way there is a $10,000 fine for illegal use of the USDA Organic logo - this is why you don't see it on other skin care products!
Note we obtained the USDA Organic certification by making our products to food grade standards. See the certificates!
Are the products delivered from Australia? Yes. All shipments are sent directly from the manufacturer to the customer. There is no middleman! This is why we can give decent online discounts of up to 20% off retail. This will save you a considerable amount of money compared to buying through a retailer. Our products are already very reasonably priced so the extra discount available makes them very attractive to the average aware consumer looking for pure products.
As the Business Volume increases in various countries, the company will open warehouse facilities once the total volume exceeds 100,000PV for the country. Shipping of individual customer orders will then be handled on a local basis as is now happening in the USA and later in the UK.
Shipping will remain FREE on all Customer orders over $100 no matter what country the customer lives in.
How long does delivery take? Delivery is speedy. In Australia generally within 48 hours of your order being placed. USA is 3 to 5 working days as is NZ and Canada. The UK and Europe allow 5 to 7 working days for delivery. Asia can vary but generally 4 to 7 working days is the norm.
Am I responsible for VAT or my country's taxes when buying products? Yes! We cannot guarantee anything in this respect. Some countries allow smaller orders through and they don't attract any taxes - others don't. Be prepared to pay the taxes applicable in your country on imported products of this nature.
Do I have to pay the Australian GST of 10% (Goods and Services Tax) NO - GST is not added to the invoice if you are live outside of Australia. You are responsible for any taxes applicable in your country.
YES - If you live in Australia - We all pay GST in Australia
Can I order direct from the company even though my country isn't listed on the homepage? Yes - It is a simple matter of clicking on the "other countries" flag which is easily seen on the website and following the instructions we give you when you submit your application to us. Apply now
How do I get help if I need it? Help is available from your sponsor. That is the person who has referred you to the company. Please ensure you always contact them first for a speedy response to your questions. You sponsor will be able to be contacted via the contact us form on this website or by taking a note of their email address and/or phone number.
Help from the company is available by using the appropriate form or email address on their site.
It is quicker to ask your sponsor first.
Do your products help people with skin conditions like eczema? We are not allowed to make medical claims. Claiming that our synthetic chemical free products would help someone with medical conditions like eczema or psoriasis would be breaking the law. However, hundreds if not thousands of people report vastly improved general health and and greatly improved skin once they use products which aren't contaminated with toxic chemicals. One of the major components of our skin conditioners is the very well known herb Aloe Vera along with a number of many other extremely beneficial natural organic ingredients. Due to the fact they are completely free of all chemicals these natural ingredients can do nothing but good for people with skin complaints. Product Ingredients
Why should I change to your products - the products I use now are sold to me as being safe and contain natural ingredients? Ah yes but are the skin care products 100% FREE of all synthetic chemicals?. Our products are currently THE ONLY skin care and cosmetic product range in the world legally allowed to use the USDA Organic logo - the IFOAM logo - the Biological Farmers of Australia BFA logo and the JAS logo which is the Japanese organic certifying body.
The products easily surpass the compromised UK Soil Association requirements which allow various very questionable ingredients in organic skin "care" and cosmetics.
See what "safe" and "natural" really mean when the marketing hype is explained.
I have been getting headaches from using a chemical based hair gel Have a careful look at the long list of synthetic chemicals on the hair gel product you are using. If you can't pronounce the names then what are you putting them on your head for? You may as well be soaking your head in bucket full of toxic chemicals all day, everyday if you are applying these synthetic chemicals to your hair and scalp on a regular basis.
Did you know scientists have found an effective new way of delivering a vaccine by including it in a shampoo base. The vaccine is carried directly into the bloodstream through the scalp. Invariably anyone who stops using toxic synthetic chemicals on their head and changes to a natural Certified Organic product will find their body recovers reasonably quickly once the exposure stops. YES we have a completely natural CERTIFIED ORGANIC hair gel.
Why do you say your products are Certified Organic? - I thought organic products were all the same. Far from it! Anyone can say their particular brand of products is organic if they have some sort of natural substance somewhere in the list. "Natural" - "safe" and "organic" are words used to describe some of the worst synthetic chemical concoctions you could ever come across. This is gross misrepresentation of the facts and gratuitous use of the English language. Certified Organic products must pass stringent criteria laid down by government departments and various certifying bodies throughout the world. The CERTIFIED ORGANIC label is your guarantee the product is completely free of all synthetic chemicals.
Look for the logos to be 100% certain the products you buy are absolutely pure and free of toxic chemicals.
- Do you use any artificial preservatives?
- Do you use natural preservatives?
- I notice another company doesn't use grapefruit seed extract because they claim it is contaminated with chemicals. Is grape fruit seed extract safe?
- How long is the shelf life of your Certified Organic skin care products?
- I noticed another "natural" and "organic" manufacturer was claiming their products were better yet - they didn't display any logos like you do?
- Are your personal care products USDA Certified Organic?
- Are your cosmetic products USDA Certified Organic?
- Are your body care products Certified Organic
Do you use any artificial preservatives? NO. All the Certified Organic skin care and cosmetics are completely FREE of ALL nasty synthetic chemicals and also all the so-called "safe" synthetic chemicals. We don't believe the human body should be exposed to any synthetic chemicals on a regular basis - even the "safe" ones. No-one knows what effects chemicals will have on anyone's health over the period of a lifetime.
Even common chemicals like Petroleum Jelly or Vaseline™ as it is commonly known, is banned by responsible Health Departments due to the now known dangers it poses to health. Surprised? Then read this report.
Do you use natural preservatives? YES. In a few cases we use naturally occurring essential oils which have excellent properties which help keep the product fresh for longer periods.
I notice another company doesn't use grapefruit seed extract because they claim it is contaminated with chemicals. Is grape fruit seed extract safe? YES. Grapefruit seed extract is absolutely safe provided it is from Certified Organic sources! Often you will find other companies try to denigrate Organic Natural Enterprise due to the market position they hold and may pick on a particular aspect of the company's products which they perceive to be inferior in some way. ALL grapefruit seed extract used in MiEssence products is from BFA and USDA Certified Organic growers which means the essential oil is 100% free of ALL chemical contaminants found in other company products which use extracts from non Certified Organic sources.
How long is the shelf life? Unopened the products have an excellent shelf life of two or more years due to the cold pressed and absolutely pure nature of the essential oils used. In rare cases where extra keeping qualities are needed, certified organic natural preservatives like grape fruit seed extract and tea tree oil may be used in minimal quantities.
Once opened the products are best kept out of direct sunlight and heat and will easily last six months or more. Any product you wish to keep longer than the above times should be kept in a cool place below 15 degrees Celsius.
I noticed another "natural" and "organic" website is claiming their products are better yet - they didn't display any logos like you do? Quite frankly there is a lot of professional jealousy regarding the fact Organic Natural Enterprise has THE ONLY skin care and cosmetic line to be accredited under the USDA Organic regulations for food. As this is THE ONLY company and we have the only products which actually meet this stringent food quality standard laid down by the USDA, many of our competitors try to make it sound insignificant.
Let me assure you - if another company doesn't display the Internationally recognised logos from USDA, BFA, ACO, JAS and are affiliated with IFOAM then they have no legal right to do so. You see there is a $10,000 fine if they display the logos illegally. That's why you don't see the logos on their websites. It may become a bit expensive for them! You can see our USDA Organic certification for yourself so you know we are telling the truth. Click Here
Are your personal care products Certified Organic by USDA? YES and YES again! View the certificates - Click Here
Are your cosmetic products Certified Organic by USDA? Are your body care products Certified Organic We use foaming agents in the shampoo which do not come from Certified Organic sources so we DO NOT claim all our body care products are Certified Organic. Some are! Where possible we source ALL ingredients from Certified Organic growers. However, due to a shortage of recognised certified organic suppliers, products like shampoo can not be classified as Certified Organic under the terms of the USDA classification.
You will find all other manufacturers of "organic" products will also have the same problem of sourcing the material needed for certain body care products.
We only use what we believe to to be the very best and natural materials available if they aren't from a Certified Organic grower.
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Shipping - Frequently Asked Questions
Can Domestic/Australian orders be sent to PO Boxes?
Yes - Domestic orders within Australia can be delivered to PO Boxes and there are no restrictions on the size of orders being sent to PO Box addresses.
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Can International Orders be sent to PO Boxes?
No - International Orders cannot be sent to PO Boxes as UPS do not offer this service. They require a signature or alternatively can leave the package at a physical address when “Authority to Leave” has been requested but cannot deliver to a PO Box.
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If a customer knows that they are not going to be home when delivery of their package is likely to be made they can request “Authority To Leave”. This means that the courier company will leave the package at area specified by the customer.
For example: Instructions may be: “Please leave on back porch.”
A customer can request “Authority to Leave” when shipping details are being confirmed in the checkout area of the shopping cart.
Please note that requesting “Authority to Leave” on your package is at the customers’ own risk and relinquishes the responsibility of ONE Group or the courier company should the parcel go missing. ONE Group and/or the courier company will not refund the cost of the package should something happen to it once “Authority to Leave” has been requested.
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In most cases the courier will leave a note to indicate that they have attempted to deliver the package. This note will include details of who you need to contact to arrange for a new time of delivery.
Alternatively if no note has been left you can track your parcel on the couriers company’s webpage with your tracking number – this will tell you the status of your order.
It is most likely that the courier has taken your package back to the main depot in your area.
If you are unsure after checking the tracking details online please contact the courier company direct (via phone) as they will be able to let you know the location of your package.
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How are the tracking numbers entered into the system?
Once the order has been shipped and is on its way to you, the tracking details are manually entered into the Administration System. As soon as these details are entered into the system the Customer or Representative will receive an automatic email to notify them of the following to assist with the tracking of their order:
Invoice Number
Date Shipped
Courier Company
Ship Verification Number
If the order is shipped with UPS there will be a link in the email which directly links to the customers tracking details.
This is a fantastic new feature which we hope will enhance the ordering experience for our Representatives and Customers worldwide. We thank the IT Team for making this function possible.
Please Note: If tracking details are not visible in the tracking section of the members’ area it does not necessarily mean that the order has not been shipped. We update it as fast as we can.
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What Courier Companies do ONE Group use and when?
All International orders are sent via UPS when possible. Some larger pallet orders are sent via Euro pacific.
Delivery times for UPS are 5-7 working days however can be dependent on customs regulations and clearance.
Australian/Domestic orders up to 5kgs in size are sent via AAE (Australian Air Express) which is an overnight service to most metropolitan areas
Delivery to Regional areas can take up to 3-4 working days depending on their locality
Australian/Domestic orders over 5kgs in size are sent Toll Express (Road) again depending on locality delivery can take up to 7 working days.
Products that have been ordered which are out of stock are sent as a Back Order once the product is back in stock in the specific warehouse. These are sent Australia Post to ensure that the customer avoids being charged extra customs duties or taxes on the Back Order.
International Back Orders may take up to 7-10 working days to be delivered and Domestic/Australian Back Orders can take 2-3 working days. From the Nevada warehouse Back Orders are sent via UPS.
Back to Top | Product Questions | Representative Questions
- What is Business Protection or BP?
- What is Auto Ship?
- What are the discount structures for Associates?
- Is this pyramid selling?
- Can I retail the products?
- Can I display and sell the products in a retail environment?
- What are the discounts for retailers in Australia?
- Why do I have to pay to become an Representative?
- What do you mean by a Health Professional?
- Does a Health Professional have to pay to join?
- How do I make money from the business opportunity?
- How much does it cost to register?
- What's the advantage of registering as a Networker?
- Can I sponsor into other countries?
- Is it a seamless Compensation Plan?
- How are bonuses paid?
What is Business Protection or BP If a Representative agrees to Business Protection (BP), they will receive an immediate 20% off the Retail Price of all products. By signing for Business Protection, a Representative is committing to receiving an order of at least 50 points on the 25th of every month if their monthly orders to that date do not exceed 50 Points.
50 Points is approximately $80 Australian dollars.
Note: you will not be sent this order if you place an order of 50PV or over before the 25th of each month. This is only a protection order in the event that you don't place an order before the 25th of the month.
What is Auto Ship If a Representative signs up for a 50 point Autoship, they receive an immediate 20% off the Retail Price of all products. By signing for Autoship, the Member is committing to a regular monthly order. The monthly order will be sent out on the 5th, 10th, 15th or the 20th of each calendar month, depending on the date of their joining and regardless of the ordering activity of the member.
Note: You will be sent this order on the date you nominate regardless of your ordering activity for the month.
What are the discount structures for Associates? With BP or Autoship
BP or Autoship 50 to 100pv - Retail less 20% (FREE Shipping)
$900 - $6,000 - Retail less 40% (FREE Shipping)
Over $6,000 - Retail less 50% (FREE Shipping)
Is this pyramid selling? No - We don't sell pyramids! Seriously, pyramid selling is illegal and has been so for the last 25 years in all developed countries. These are real products sold at comparable rates to other co called 'natural" products found in health shops and retail outlets. We even allow retailers to display and sell through their own retail outlets. The money the company saves by networking the business is paid to the people who qualify under the Compensation Plan guidelines.
Can I retail the products? Yes. The company started operations by marketing to conventional retailers. Retailers are entitled to discounts of up 50% and 30 day accounts in Australia. Other countries - We welcome enquiries from other countries and will explain what the procedure is in your country.
Please contact us using this form. Click Here
Can I display and sell the products in a retail environment? Yes. There are no restrictions on retailers selling the Certified Organic products in their own shops. You must register as an Representative of the company to order products at the 50% discount rate.
Contact us for advice before proceeding further.
What are the discounts for retailers in Australia? Pays no Administration Fee.
Buys products directly from Company at up to 50% discount (100% mark-Up).
Under $60 (W’sale) -Retail less 40% + $4.95 S&H $60 - $3,000 (W’sale) - Retail less 40% (FREE Shipping)
Over $3,000 (W’sale) - Retail less 50% (FREE Shipping)
Why do I have to pay to become a Representative? When you register as a Representative, you are supplied with a replicated e-commerce website which allows customers to buy product online from any country in the world. The website also allows Networkers to recruit other Representatives from any country and will track all activity and records of customer ordering and the growth of your International business.
All this information is at your fingertips in the members area of the replicated site. Buying or developing software capable of tracking Customers and Distributors alike, converting currencies from many different countries whilst at the same time calculating discounts and allocating bonuses and credits is a major set up cost approaching several hundred thousand dollars. Effectively, as an Associate, you get this e-commerce and tracking software for a rental of just US$37.00 per year.
Try comparing what you would need to pay for your own e-commerce website capable of converting currencies, calculating discounts and tracking customers and delivering the products if you tried to set up your own International e-commerce facility. The development costs would run into tens of thousands of dollars just for the e-commerce part without the business tracking and genealogy required for an International networking operation.
What do you mean by a Health Professional? A Health Professional is any person who has qualified by doing a course or degree in any form of alternative or natural or orthodox medicine or health. As long as you have accreditation and you list the letters in the application form then you are entitled to HP discounts.
Does a Health Professional have to pay to join? No. If you want to buy products at HP discounts and supply to your clients there's no fee to "join" the organisation. However, if you want to refer your clients to the company so they can order direct and you gain 30% bonus credits on their retail orders, you must register as a Representative.
The other benefit of upgrading to Representative is the better buying rate you will enjoy on orders over 100PV but under $900 see above
Also as a Representative, if you refer three others who commit to a regular monthly order, you will have bonuses credited to your account which will easily cover the cost of a standard BP (Business Protection) or AutoShip order each month. Approximately US$70 per month (at the time of writing) will be credited to your account for referring just three others who become Reps in their own right!
How do I make money from the business opportunity? Simply refer others to the Business Opportunity and the products regularly. Find three Reps and you will get your own regular products for FREE and also FREE delivery. It is really simple to teach this to all in your team and you will soon build up to a sizable residual income.
We are paid a percentage of the Business Volume on every order which is placed by someone who is personally sponsored or is in the Marketing Organization. This can accrue to a very substantial income over time. Contact us for a copy of the Compensation Plan or read more about the business here.
How much does it cost to register? AUD $50 - US$37
What's the advantage of registering as a Networker? The advantages are considerable. You are not only eligible to buy products at up to 50.% discount, but you can also build a seamless Network Marketing organization throughout the world in this massively expanding organic market.
As the company continues to grow you will be able to establish International downlines into brand new markets without even leaving your home country. As you marketing organisation grows you are automatically paid bonuses on a daily basis into your account which is accessed through your own replicated website.
Residual income is a way of earning money you do not need to trade time or exchange labour for. This is perhaps one of the finest opportunities in the world to earn residual income from an ethical business and industry.
Can I sponsor into other countries? YES The company has a seamless sponsoring policy which allows Reps to introduce Customers and other Reps worldwide.
Is it a seamless Compensation Plan? Yes! The opportunity is completely seamless and you are paid on downline no matter what country the business branches into in the future. You only need to buy one qualifying order in the country you live in to be paid on overseas volume created in your Marketing Group.
How are bonuses paid? Fast Start bonuses are paid daily into an account accessed directly through your replicated website. Retirement and Leadership bonuses are paid monthly. The bonuses accrued in your account are in US dollars and can be withdrawn at any time simply by filling a form in the members area of the website.
Retirement bonuses and Leadership Bonuses are paid monthly into your account in the "back office" of your site. You may choose to leave them there until they build up or withdraw them monthly.
